The Need to Know question stresses "What do I need to know that I do not know right now in order to do my work - or do it better?" The Need to Share question stresses, "What do I know that others need to know in order for them to do their own work - or do it better?"
For libraries, examples of the What Do I Need to Know? question can include:
Has the mail/UPS delivery arrived yet?
Who still needs to sign their time sheets?
When will the patron records be loaded?
Has the book drop been emptied?
When is the annual report due?
Who's at the Circulation Desk this afternoon?
Did anyone report the leaking toilet in the Men's Room?
For libraries, examples of the What Do I Need to Share? question can include:
Where the extra toner cartridges are located for the new printer.
The time, dates, and prices for the upcoming Friends Book Sale.
The Interlibrary Loan department will be closed next week.
The latest lobby exhibit has been installed.
The annual report is due on the 15th.
Next year's budget has been approved.
Two new computers have been added to the Reference Area.
The leak in the Men's Room has been reported, and Facilities is on the way.
These questions underscore the "I-driven" approach to visual thinking - stressing each worker analyze and take charge of their immediate work area. Once workers have gained some confidence and control over their personal area, they can begin to share the information they know others will need.
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