Library Patrons as Visual Workers

Do visual workplace principles apply only to library workers? Take a quick look around, and you'll realize that no - they apply to everyone. The library is full of customer "workstations" where library patrons manipulate data and machinery to produce desired outcomes. Here's a list of examples:

Computer stations

Print Management "Release" stations

Scanning stations

Self-Checkout stations

Photocopier stations

Microfilm Reader/Printer stations
Book Returns

By applying proper visual workplace signage and principles to these areas, patron efficiency and satisfaction can be greatly enhanced. Please see images of a well-designed public scanning station below. Note the visual "how to" instructions on yellow paper attached to the table, and additional "press this button" label on the scanner itself.