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| 2009 |
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| 2013 |
A highly "visual" organization derives its success from constantly focusing on the customer. The Periodicals Reading Room pictured above illustrates a series of strategic environmental changes made between 2009 and 2013 to enhance user satisfaction. By increasing natural lighting, adding historic artwork, and repositioning furniture, the library was able to transform this popular reading space at little cost. It is important to remember that a visually dynamic workplace energizes employees as well as customers, building a strong sense of pride and ownership in the organization.
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